Requesting Roadside Pick-Up Service
If you have a flat tire, broken chain, or some other problem with your electric bicycle that leaves you stranded, you and your bike can be picked up and driven up to 30 miles two times per year as part of your Service Plan from The New Wheel.
Step-by-step guide
- Call our main phone number at 415-524-7362 and follow the prompts to be connected to our Emergency Roadside provider, Better World Club.
- You will be asked for your phone number or and name to schedule your service. You must be with your bicycle when the roadside pick-up service provider arrives.
- Your bike must be accessible from the road. A tow truck or moving truck will be dispatched to pick up your bike.
If you call the roadside provider and they are unable to dispatch service through their network. You may call any service provider and pay them directly for services rendered. You'll be reimbursed up to your benefit limit when you submit your written reimbursement request within 90 days of service.